Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss South Shields
GPhC Registration No. 9012511
Last Updated: July 2026

Pharmacy Weight Loss South Shields is a GPhC-registered online pharmacy weight loss clinic serving patients in South Shields and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights as a patient.

1. Data We Collect

When you use our services, we may collect the following categories of personal information:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and delivery address
• Health data: Medical history, current medications, weight, BMI, and other clinical information required to safely provide pharmacy services
• Payment data: Payment card details processed securely through our authorised payment provider
• Technical data: IP address, browser type, and device information collected when you visit our website

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

2. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments through our pharmacist consultation process
• To dispense and deliver approved medications, typically within 1 working day of pharmacist approval
• To maintain accurate clinical records and ensure your ongoing safety
• To communicate with you regarding your order, treatment, or any follow-up queries
• To comply with our legal and regulatory obligations as a GPhC-registered pharmacy
• To process payments securely for our services

Our lawful basis for processing health data is the provision of healthcare and treatment under Article 9(2)(h) of UK GDPR. For general personal data, we rely on contract performance and legitimate interests.

3. Cookies

Our website uses cookies to improve your browsing experience and help our site function correctly. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for core website functionality and cannot be disabled
• Analytics cookies: Help us understand how visitors use our site so we can improve our service
• Preference cookies: Remember your settings and choices to personalise your experience

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the website performs.

4. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information in limited circumstances with:

• Delivery providers: To fulfil and dispatch your medication orders
• Payment processors: To securely handle transactions on our behalf
• Regulatory bodies: Including the GPhC or NHS bodies where required by law
• Your GP or other healthcare providers: Where clinically necessary and in your best interests

All third parties we work with are contractually obligated to protect your data and may only use it for the specific purposes we authorise.

5. Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of eight years from the date of last contact, or longer where required by law. Payment data is retained only for as long as necessary to complete the transaction and meet financial reporting obligations.

6. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or stop processing your information in certain circumstances, or ask us to provide your data in a portable format. Where processing is based on your consent, you have the right to withdraw that consent at any time. To exercise any of these rights, please contact us directly using the details below.

7. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss South Shields
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy was last reviewed and updated in July 2026. We reserve the right to update this policy periodically. Any changes will be published on this page with a revised date.